Your account information—such as name, email, and order history—is used solely to manage your purchases, provide customer service, and improve your experience. All data is managed within Shopify’s secure environment and integrated with our Zoho CRM system under strict privacy protocols. In short: your payment data stays private, protected, and in the right hands.

To mange member and customer communications, Cultural Futures Canada uses Zoho One, a secure, cloud-based system,, with our data stored with their Canadian data centre.. The information we collect—such as your name, email address, membership status, and engagement preferences—is used solely to deliver updates, benefits, and relevant cultural content. We operate under Canada’s Anti-Spam Legislation (CASL), which means you provide explicit consent when joining or subscribing, and you can update your preferences or opt out at any time through the unsubscribe links in our emails or by contacting us directly. Your information is never shared or sold and is stored within Zoho’s compliant data centres, ensuring full privacy and protection of your personal data.

Creating a user account helps us provide a more personalized and secure shopping experience. Your account allows us to link your purchases, membership benefits, and Northern Lights Rewards points across our connected sites—books.culturalfutures.ca, learning.culturalfutures.ca, and community.culturalfutures.ca. It also ensures that your digital downloads, invoices, and member discounts are delivered seamlessly and securely through your customer dashboard.

An account is also required to comply with our publishing partners’ digital rights management policies. To protect intellectual property and copyright agreements, our eBooks and digital resources can only be downloaded up to six times by registered users within our secure customer portal.

Beyond security, your account helps us better understand our readers and members—allowing us to tailor your experience, recommend relevant titles, and support your professional and learning goals within the cultural sector.

The Northern Lights Book Club and Rewards Program is our way of thanking readers and cultural professionals for supporting Cultural Futures Books. Every customer who creates a store account is automatically enrolled in the rewards program, earning Northern Lights Rewards points with each purchase. Points can be redeemed for discounts on future orders, special promotions, and exclusive cultural offers.

This program is distinct from a Centre for Cultural Futures Canada (CCFC) membership, which includes broader organizational benefits such as access to professional learning opportunities, community events, and collaborative projects. However, all CCFC Members are automatically enrolled in the rewards program at the premium tier, unlocking higher discounts and benefits immediately. It’s a great value—connecting your purchases to a larger cultural purpose while rewarding your ongoing engagement.